The reading level for this article is All Levels Auto repair shops have become increasingly interested and responsive to customer needs. It is a business that most of us use several times a year and people who...
The best-laid strategic plans often go awry once exposed to the light of day and the rudeness and ruthlessness of reality. Former President Lyndon Johnson understood that. He often told a story of a man who had applied for a job...
The reading level for this article is All Levels Most businesses that provide a product or service to the public has had to deal with customer complaints. I think it’s safe to say that no one enjoys listening...
