The reading level for this article is Moderate Every customer has a point of first contact with an organization. It is important to manage that first impression of how the customer perceives the quality and credibility of the...
The reading level for this article is All Levels When you have an economy that is teetering on another recession, it is more important than ever to make sure your customer service efforts are second to none. As a small business...
The reading level for this article is All Levels How do you grab people’s attention, arouse their interest, trigger their desire, and motivate them to take action? Answer that four-part question correctly and you’ve...
The reading level for this article is All Levels This is the exact concept behind the Undercover Boss TV show. It allows people to really see what the other half is going through on a daily basis. This is important so that you...
Read MoreThe reading level for this article is All Levels Auto repair shops have become increasingly interested and responsive to customer needs. It is a business that most of us use several times a year and people who...
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