The reading level for this article is Moderate Every customer has a point of first contact with an organization. It is important to manage that first impression of how the customer perceives the quality and credibility of the...
The reading level for this article is Novice As we all know “word of mouth” is by far and away the greatest form of advertising. Why? Well for starters it’s far more credible. For you to say in an...
The reading level for this article is Novice Customer Loyalty, we all want it. Don’t we? Some people say its dead – they say that customers are fickle, that they don’t want loyalty, that they just want the...
The reading level for this article is Novice Have some New Year’s resolutions regarding career or business success? In today’s high-speed, competitive market you’d be crazy not to – and even crazier not...
Read MoreThe reading level for this article is Novice So, what do you need to look for in hiring Customer Service representatives? Writing a careful, well thought out job description will help identify and locate the best...
Read MoreThe reading level for this article is Novice Have you ever noticed that Thanksgiving dinner is the ultimate in service experiences? From the strategic planning of the "operation" right down to "delivery and...
Read MoreThe reading level for this article is Novice One of the mantras we hear repeatedly in business is “The customer is always right.” I’m here to tell you that if you want to build a thriving business you need to...
Read More